How to train
2 Ubers
Uber Driver Training Video
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how the uber system works the uber
system allows riders to request drivers
at any time in any city where uber has
launched drivers are able to go online
at any time as well and have full
flexibility to choose when and where
they receive business the experience
begins when a rider requests a trip
the closest driver to that rider
automatically receives the trip request
and as 15 seconds to accept once they
have accepted the trip the driver then
simply proceeds to the riders location
and notifies the rider when they have
arrived by tapping the arriving now
button when the passenger gets in the
vehicle the driver begins the trip and
navigates to the chosen destination at
the end of the trip the driver presses
end trip to complete the fare payments
are calculated within seconds and both
the driver and the rider have a chance
to leave a rating for each other drivers
are then immediately able to accept new
requests for a ride it's a very simple
experience which is a big part of why
eber has been so successful among both
riders and drivers
ratings module after every completed
trip your client can leave a rating
between one and five stars they may also
leave written feedback for the trip like
you see here
you also have the opportunity to rate
the passenger between one and five stars
this to a rating system helps ensure
that uber provides the best experience
possible for both riders and drivers
riders are always looking for five-star
service which is why eber is very
selective about the drivers we partner
with if your rating falls below rider
expectations you may lose access to the
uber application fortunately there are
plenty of ways to make sure you remain a
5 star driver Buber will always be ready
to use and share client feedback to help
you improve your service
tips on five stars module want to know
more about what your passengers will be
looking for following these tips can
help you get started on the right foot
and make sure you consistently impress
your clients the top reason riders love
using the uber application is the
reliability of the experience for
example once the driver has accepted a
trip both the passenger and the driver
see the same ETA or estimated time to
arrival the rider will plan around this
estimated arrival time and can even see
the driver approaching in the uber app
this makes it important for you the
driver to be ready and prompt when
accepting requests
being late to a pickup is one of the
most common reasons a driver receives a
rating below five stars because rider is
expect their driver to arrive at the
pickup location quickly we suggest
drivers only go online and accept trips
when they're already in the vehicle and
ready to drive using a GPS device is
also highly recommended and so is
studying the city during downtime the
easier you can navigate the city happier
your clients will be and the more
efficient you will be with your time
riders also love using the uber
application because drivers pay
attention to detail if you open the door
for the rider provide cold water or have
extra phone chargers on hand for your
client you're always more likely to
receive a five star rating there is no
formal dress code while driving on the
uber system but that doesn't mean you
shouldn't think about your appearance
how you dress and care for your hygiene
may be seen by your clients as a
reflection of your commitment to
providing five-star service dressing
well can even make your job easier
because riders respect drivers who
present themselves in a professional
manner
asking users to rate you five stars on
the other hand has proven to decrease
driver ratings since users feel that it
is unprofessional
vehicle quality module riders love being
driven around in style a rider that sees
a car pulled up with a new car wash and
then enters into a clean interior is
much more likely to rate five stars and
a user that pulls up to a car with dust
on the outside then finds clothes and
other clutter on the inside a quick note
about smoking uber does not allow riders
to smoke during an uber trip please
don't hesitate to ask your clients who
want to smoke - smoke outside the
vehicle out of respect for your next
passengers additionally riders tend to
rate lower when taking a trip in a car
with any strong sense be it cigarette
smoke body odor
cologne or even car air fresheners
another focal point should be vehicle
maintenance your contract with uber
requires that your vehicle is in great
mechanical shape at all times
that means no visible body damage no
squeaky brakes no broken a/c and no
missing hubcaps
in short the best uber partners have
cars that are fresh and clean both
inside a now
go online module once you sign in and
select the vehicle you will see a button
that says go online before you go online
we suggest you are in your vehicle and
ready to pick up a rider we suggest
staying offline if you're about to go in
the shower are eating in the bathroom or
any other situation which will prevent
you from driving to the rider
immediately if you're online and you
need to take a break
simply hit the go offline button until
you're ready to pick up a rider the top
reason that drivers love partnering with
uber is because of the flexible schedule
since the uber system is constantly on
24 hours a day you have the ability to
go on and offline as often as you'd like
accepting trips modules accepting a trip
request is very quick and simple your
phone will start beeping and the screen
will flash you will have 15 seconds to
tap the phone screen and accept the trip
the ETA is shown so you will have a
general idea of how far away the rider
is remember when you see a trip request
that means you are the closest available
vehicle to that rider this means there
is no driver on the road better than you
to accept the trip if you accept the
rider will receive the fastest pickup
possible which is a great experience if
you do not accept the trip requests will
go to another driver maybe much further
away resulting in a poor experience for
both the rider and the driver because
all requests go to the closest driver
your acceptance rate is important if you
do not want to accept trips
please go offline if you are online and
looking for business your acceptance
rate should be consistently high
begin trip wait time module once you
accept a trip and hit arriving now you
will see a begin trip button when you
hit the begin trip button
uber records the time and location of
the trips origin which is later used to
calculate the fare when you arrive at
the pickup location your client may not
be ready immediately
we suggest waiting a few minutes before
calling the Ryder drivers who call
excessively are often rated poorly as
riders find us both annoying and
unnecessary if you do call the rider
it's a good idea to let them know where
you are and to check that they still
need a ride if your client asks you to
wait a few minutes of free wait time may
be reasonable you can also ask the
client for permission to begin the trip
which gives them all the time they need
but ensures you are being compensated
fairly it's important that you do not
press begin trip until your rider is in
the vehicle or until they have given you
permission to begin the trip if you
start a trip too soon you will be
overcharging the rider who is likely to
leave a lower rating and request a fare
adjustment you should also make sure you
have the correct rider before you start
the trip simply ask for their name and
if they respond correctly you can be
very certain you have the right person
cancel trip module if at any point you
do need to cancel a trip do not press
begin trip and end trip instead simply
hit the cancel button in the top left
hand corner of the app then choose from
the list of reasons given if applicable
the user will be charged a cancellation
fee but please note that not all
cancellations result in a fee of being
charged to the rider keep in mind that
uber allows every rider one free
cancellation so they can familiarize
themselves with the process notice that
you always have the option do not charge
client be sure to use this whenever you
do not think your rider should be
charged such as when you cannot fulfill
the request after accepting for a good
rider experience it's also best if you
offer to cancel a ride when your client
no longer needs a car there's no need to
ask the rider to cancel because you have
the option to simulate a ride or
canceling using the client requested
cancel option
excessive calling module getting a ride
with uber is as easy as pressing a
button on your smartphone when the
driver accepts a request the rider
automatically receives a text message
notifying him or her that their driver
is enroute that text gives them the
driver's name rating an estimated time
of arrival additionally when the driver
arrives at the pickup location and
presses the arriving now button the
rider receives another text informing
them that their driver has arrived the
app is built to be seamless and does not
require a phone call from the driver
unless there's a problem finding the
rider in fact drivers who do call
excessively are often rated poorly as
riders fineness both annoying and
unnecessary if your rating falls below
rider expectations you may lose access
to the uber application remember there's
no need to call the rider in most
circumstances the uber app handles most
communication for you
GPS city knowledge module the most
common complaint that uber receives
about drivers is for poor route choice
or a lack of city knowledge there are a
few ways you can avoid this first it's a
good idea to simply ask your passenger
if they have a preferred route if the
response is yes following that route
will almost always earn a five-star
rating learning your city is also
critical the better you know one-way
streets and local landmarks the more
efficient your driving will be when you
can complete trips faster not only will
your ratings increase so will your
earnings finally having a GPS unit in
your car can give you a backup for when
you don't know the destination we
suggest using a traditional standalone
GPS or a free application such as ways
or Google Maps GPS routes are not always
perfect however so it's a good idea to
learn the city and have the GPS as a
backup
fair review module once you've arrived
at the drop-off location and have
confirmed that it is the final
destination press the end trip button
uber uses the trip data to calculate a
fare which then appears in the app
within seconds at this point you will
also be asked to rate the Rider 1 to 5
stars
select the rating that best reflects
your experience and press submit once
you submit the riders rating you'll see
two buttons if the fare appeared to be
incorrect or if you had an issue on the
trip select the I need a fair review
button there will be several options
available in the menu each of which
notifies uber automatically and allows
us to quickly adjust the fare if needed
if everything looks great just hit go
online and your vehicle will go back
online ready to accept the next trip
that comes your way
accepting cash module uber is a
completely cashless app this is a big
part of the reason riders love us and
why we've been able to grow so quickly
cashless means all transactions are
handled through the app if there is ever
a technical issue during the trip or you
end the trip early or begin the trip
late please just send an email to the
uber support team with details we can
easily look up the trip figure out what
happened and adjust the fare we're
always looking out for you asking the
rider to pay for part of the trip in
cash is not only against the terms of
our software agreement it is also an
unprofessional and possibly
uncomfortable experience for your client
who is expecting a cashless transaction
let us handle any payment issues so you
have more time to focus on providing
five-star service there is no tip
included with the uber the uber
experience means not having to reach for
a wallet at the end of a ride as a
result we message to riders that tipping
is not required we never want riders to
feel obligated to pay extra at the end
of Eber trips if a client offers a tip
please remind them that tipping is not
necessary new riders may not know that a
tip is not necessary with uber and could
feel cheated if they later learn that
tipping was not required however if the
rider still insists you should accept
the tip you earned it
payment method getting paid is simple
and convenient with our vault vault
provides secure storage and payout
integration for partner tax and banking
information you can go to vault
uber comm at any time to set up your
direct deposit or click the banking tab
on your partner dashboard at partners
uber comm once you enter your
information into vault you'll be paid
via direct deposit every Thursday the
payment period is Monday at 4 a.m. to
the following Monday at 4 a.m. remember
you can take trips before you set up
your vault information and you will
still be paid for all completed trips
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