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thank you Her Majesty's Revenue and
Customs has told the BBC that it can't
afford to charge customers less for
calling its help lines yes currently
callers can be charged more than 40 p.m.
minutes from a mobile even if they're
being kept on hold there are cheaper
alternatives polos from ready force
money box joins us now from West London
so Paul tell us the scale of the problem
what are the alternatives well it's a
big problem people want to call HMRC
because they want to sort out their tax
affairs and they have to use one of
these oh eight four five numbers now
they're not the most expensive lines but
as you said they can cost 41 pence a
minute from a mobile with virgin for
example some mobiles are cheaper and
some people have the cost bundled in
with their monthly and their monthly
payment with BT for example from a
landline but it can rack up a big bill I
mean you can you can be sitting there
listening to their very pleasant hold
music for half an hour you're paying
twelve pounds from some mobiles so it's
a very big expense okay um and they're
saying they're not going to change it so
what can people do about it well they
say they can't afford to change it now
there is an alternative they could
change - which is an O three four five
number that is a lot cheaper for the
caller normally that will be free for
the call or or included in their bundle
but there is a way around this there are
always landline numbers instead of the
Oh 8 four or five numbers and those are
used by people ringing from abroad now
they try and block them if you hang them
from a UK number but if you dial one for
one before you dial the regular landline
number then it doesn't know where in the
world you are so it lets you through and
if you dial them from a mobile it
normally lets you through any way
because again from a mobile you could be
ringing from anywhere in the world so
there are always those alternatives and
you can find them on HMRC's website or
on a website a very useful one called
say no 208 7 o comm which list numbers
are not just for Revenue and Customs but
for every bank and every company that
tries to charge people for the privilege
of making a complaint and I tell you
what Paul there may be a few more people
trying to call in today because there's
this story about people pay too much tax
yes I mean this is an annual tale now
isn't it the revenue released the
figures late last night that more than
one and a half million people are going
to be
hole in the next few weeks that they
didn't pay enough tax in the last tax
year because as ever the PA ye system
didn't quite do its job properly now
those people are going to be thinking
well this may not be right I want to
check it I want to find out so there
could be hundreds of thousands of people
trying to get through on the on the
taxes helpline and again it's an eighty
four or five number that there is this
alternative and I do recommend people to
look it up either on say no 208 700 or
on a money box website or I'll be
treating the numbers later so people can
see what to do I just remind us bread
money boxes on Oh money box no reminder
needed Olly Louise it's midday on
Saturdays on radio 4 so in about three
and a half hours of time thank you very
much for seizing 847
