How to Access Your Water Bill Online

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welcome to the Baltimore City Department

of Public Works customer self-service

portal this tool provides convenient

access for managing account information

paying a bill checking your water usage

and more it is available anywhere that

you can connect to the internet in this

video we will show customers how to

register for access to the website log

in and manage their account information

in order to log into the portal you must

have a username and password customers

who are new to the billing system can

register using the link on the login

page enter your email address a username

and password of your choice and select a

security question with your own personal

answer click create user and in a few

minutes you'll receive an email

confirming that you have successfully

registered need help remembering your

login information click on forgot

username or forgot password to request a

reminder email once you've registered

and logged in you will be led to a menu

where you will need to enter the

activation code found in a letter mail

to each home owner doing this will link

your water bill account to the new

profile you just registered on this

portal then you will receive another

email to confirm that you have activated

your account watch this video again to

review how to register your account or

play the next video to learn about

account management