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Call Center Training: 7 Common Mistakes New Hires Make
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so in this video I am going to talk
about the seven most common mistakes
that I think new hires make during call
center training hi there ninja welcome
back once again my name is Raya and
you're still watching called Saturn Anja
share with you real stories and tips to
enjoy and survive your call center
lifestyles so if you're new here please
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and thank you so much if you have
already subscribed why am I talking
about this because of course if you are
a new hire in a certain in a certain
company you would want to pass your call
center training right I have a video
about that as well put it on the card up
there that you'll see it and you can get
back to it later and of course you
didn't want to make the most out of your
call center training so that you can
learn and have fun as much as you can
and at the same time be guaranteed that
you will pass the call center training
although at this point I personally
cannot guarantee that you you can pass
your call center training unless of
course you do your best and you follow
instructions and regulations so my first
the first common mistake that I think
new hires me is not following
instructions I have been a trainer for a
long period of time and you know even
the simplest instructions really matter
and if you think that instructions are
just that there is actually a reason why
they are called instructions because
they are to instruct you on what to do
or what to do next and therefore you
have to follow those instructions they
are always part of the tests right and
most of even even in college in high
school and in school if you're not
following instructions there is a high
chance you will fail your exam
so it's the same with your call center
training if you don't listen and don't
understand don't comprehend and don't
follow instructions then it can cost you
it can cost you your job the second
common mistake is not working on your
pre-employment requirements as soon as
possible and and saying this because
when I was a new hire I really thought
that I have already completed all the
requirements and I was very diligent
about it but there was this one
requirement that I just did not really
work on because it was a simple
requirement it was just a sketch of
where I lived at that time and then I
did not submit it and I wasn't already
taking calls on the floor when my
supervisor told me that I haven't
submitted that requirement yet so I had
to submit it otherwise I will be issued
a notice to explain and I would be given
a warning just for not submitting that
requirement so don't wait that long
it was good for me because I wasn't
issued an empty E or I wasn't issued a
warning for that but it wasn't good
because I waited does that allow it to
comply with a very simple requirement
and same to you if you can work on that
requirement right away if you have the
resources and there are no life and
life-and-death challenges or hindrance
to that to getting that requirement then
it would be best to comply to it right
away as early as your call center
training number three is having too much
fun I am a big advocate of having fun
during call center training because once
you start taking calls I don't think
you'll have so much time for having fun
because he'll probably have probably be
tired all the time especially with eight
hours or nine hours sitting on your
graveyard shift and talking to customers
over to Flo
especially if your account takes a lot
of calls so it would be best to to have
line as early as call center training
but not to the point that it will harm
you and will hinder your ability to
think straight when you're already in
your call center training a lot of new
hires often have this perception in my
god okay I'm a new hire I'm in constant
training so right after shift we'll have
a drinking session we'll get drunk and
be merry every single day every weekend
so I don't you know I don't think
there's anything wrong with drinking
after shift because I've done that too
or I'm not saying that I'm always right
you know but I just don't think that
there's anything wrong with doing that
after shift what I think that is that is
a mistake or might be a mistake
it's doing it every single day or you
know even if you have an early shift
that can really hinder your performance
because of course as a as someone who's
working in a call center it can get very
toxic and you have to be up at night
it's different when you have to be up
during the day so you have to get as
much sleep and rest as you can because
you will not be able to digest and learn
as much as you can during your call
center training you're always drunk
you're always drinking if you're always
having fun remember that you are in that
call center training to get a job and
not to have too much fun so I hope that
means something before is not asking
questions I am probably one of those
people who don't ask a lot of questions
or are actually maybe I have already
overcome that because I've noticed that
if I am in a certain event or a
gathering where
and the topic is really interesting to
me I would always ask a lot of questions
but you know when you are in cosmetic
training your trainer cannot read your
mind
nobody can totally read your mind so if
you don't ask questions then you will
never know the answer to what's
bothering you or what's lingering in
your mind so ask questions as much as
you can but don't be that annoying
person who asks who asks questions even
when the trainer is still talking so the
best to ask questions if the trainer has
already paused or has already asked you
if you have some questions because of
course you don't want to disrupt the
class by asking that question in the
middle of an explanation right so it's
all about the right timing to ask that
questions so ask away
number five is not treating training
seriously okay so I've seen this happen
a lot when I was a trainer like I've
seen so many trainees who are like
they're just attending training just for
the sake of it or for the heck of it I
don't know what they want to happen to
their lives with their goals really are
but there are some trainees who just
take it too lightly like they just
deliberately sleep in class they
deliberately did not study for exams
they deliberately just did not care I
mean why would you apply and attend a
training if you don't even want that job
you know maybe just do something else
because aside from you are disrespecting
your trainers time and you're
disrespecting your teammates time you
know you are just wasting your time
being there so might as well do
something else if you're not treating
training seriously number six is not
saving money
so yeah it's kind of difficult because
when you're just starting to work you
will have a hard time juggling your
funds or your finances but actually even
though you are already an experienced
worker or you are already taking class
on the floor we still experience you
know difficulties and hardships when it
comes to finances and it comes to our
budgeting or money so I'm saying this
because a lot of trainees when they
start and they're very excited to get
their first day they go on a spending
and shopping spree and I know you
deserve a treat but you also have to
save money because you wouldn't want to
to be absent or to be late in class
because you don't have funds for your
fare or for your transportation and yes
it really happens of course when you
work you have to have money to go to
work you have to have money to get your
Frank your requirements they also cost
money you have to have money for your
allowance and if you don't have extra
funds because you did not save your
previous pay then you will not have that
drive to work even more and to learn in
class because you're just waiting for
the next begging then number seven last
but not the least is not unlearning is
it's given that you will have to learn
when you are in call center training but
this thing is before you entered that
call center training before you enter
that call center company you have
already learned so much perhaps from
your from your job internships from your
previous ojts from college from high
school from your environment you already
have your own perception of things you
have your own background and beliefs of
certain things so listen to this I've
encountered quite a lot of trainees who
would usually stay but miss from what
we've learned from our previous company
or previous job we don't have to do that
yada-yada-yada
okay we appreciate your experience but
you have to understand that the call
center industry is broad
dynamic or ever-changing so do your best
to live in the present and unlearn some
of the things you were used to doing
before you have to be open for new
learnings and that's about it for today
thank you so much for watching please go
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have topic suggestions or anything you'd
like to tell me thank you so much again
for watching I have videos everyone
stays in Friday's so see you on my next
video take care and bye bye
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