The DO’s & DON’Ts of PHONE Etiquette

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giaffone right away boss hi mr. Bronson

yeah I'm calling about the the the

positioning doc you're you're worried

about Fox Friday night um do you like

slam balls yeah I'll call a client right

away boss yes hello mr. Bronson I'm just

calling about your account and seeing if

everything's going smoothly with your

setup me I'm giving you attitude I

haven't said one word I'm not rolling my

eyes you're rolling your shirt up really

I'm the nicest person you've talked to


well mr. Bernstein you've been a breath

of fresh air


yeah I'm still here still here

yep uh-huh yes

let me just get a pen got it yeah