How to enhance Customer Satisfaction In Service Provision
5 Steps To Improve Customer Satisfaction
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five steps to improve customer
satisfaction be genuine when customers
call with complaints or concerns take
the time to treat them like individuals
while calling a customer mom or sir is
respectful it doesn't include a personal
touch replying yes sir I understand is
polite at the customer's name yes mr.
Smith I understand that is much better
using a customer's name helps them see
you are truly engaged in listening to
what they are saying and interested in
solving the issue personalizing the
conversation helps the realization that
the customer is more important to your
company than the money we accountable
customers face the most aggravation when
customer care acts concerned but passes
the issue around never point a customer
to someone else because you don't know
how to handle his problem instead take
the time to help fix the problem if
possible if you must refer a customer
find an individual who can resolve their
issue amicably ensuring your customer
achieves a desirable outcome will ensure
you create a customer for life
empathize listen to your customers
sometimes people really do need to vent
always remember a complaint shouldn't be
taken personally learn to acknowledge
the customers issue and train employees
to do the same
it is important but your customer knows
that someone understands their concerns
let them know you understand the way
they are feeling and apologize even if
you don't feel you need to a sincere
apology works wonders in creating happy
loyal customers and confirms your
willingness to take responsibility for
the customers problem innovate if you
understand the customers problem offer a
solution never tell the customer what
you can't do focus on what you can do to
fix the problem offer some options
working to solve your customers problem
even if not to the extent they may have
liked helps them feel you care about
their business focusing on solutions
will keep customers coming back even
after they've faced a problem with your
company be trustworthy sometimes in an
effort to appease a customer company
employees will make promises that are
not only impractical but which can't be
honored don't make empty promises it is
far better to offer a practical and
workable solution but will allow you to
rebuild your customer relationship and
provide some satisfaction meet every
situation realistically and your
customer will appreciate the effort
while these tips will help you provide
quality care to your customers there
will be times when nothing anyone else
does will be enough to keep a customer
be genuine you are accountable remember
to empathize innovate for solutions be
trustworthy
