5 Steps To Improve Customer Satisfaction

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five steps to improve customer

satisfaction be genuine when customers

call with complaints or concerns take

the time to treat them like individuals

while calling a customer mom or sir is

respectful it doesn't include a personal

touch replying yes sir I understand is

polite at the customer's name yes mr.

Smith I understand that is much better

using a customer's name helps them see

you are truly engaged in listening to

what they are saying and interested in

solving the issue personalizing the

conversation helps the realization that

the customer is more important to your

company than the money we accountable

customers face the most aggravation when

customer care acts concerned but passes

the issue around never point a customer

to someone else because you don't know

how to handle his problem instead take