Becoming a 911 Dispatcher: Panel Interview and Polygraph Exam

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hey guys what's going on it is Laura and

welcome to my channel today I am going

to be doing this video that you all have

been asking me about and this is in

reference to the hiring process for

another one dispatcher you all been

asking me about the panel interview in

addition to the polygraph and I am gonna

help you out with that today

I know previously I had shared with you

all that in my that I was in the hiring

process for two local agencies in the

dogs Fort Worth area and I opted to hey

I opted to take another position with

another company another organization

nothing to do with nine-one-one but I

know that I am still obligated by the

NDA and non-disclosure agreement that I

signed with the agency that I was

applying for in Dallas hey Vaughn T when

I in Dallas but in the Dallas area so

now like I said you all before I did I

was a dispatcher previously so I don't

remember signing a nondisclosure

agreement at that time so what I'm gonna

do with you all is kind of goes back now

this was like a few years ago

about two and a half years ago when I

did this so I tried to remember what I

could and write it down for you all so

that you know I can't help you out and

if you have any questions while this

video is up then you know just let me

know thank you so much Jen and I don't

have my makeup today like look I'm at


here's my makeup bag it is time to do it

but it's like I'm just 1 o'clock so I'll

be leaving here soon so no makeup day it

is but thank you so much so let's talk

about first the

panel interview now the panel interview

when I interview for Dallas it was super

super intimidating first of all I didn't

know anything they would be asking me so

this is the panel interview so this is

when I did the panel interview for

Dallas Hayes's oh yay great Congrats

Melda that's exciting okay y'all writing

me these comments which is good I'm

gonna get so distracted really long but

um so the first thing and the panel

interview was it can be intimidating so

you're gonna be walking into a room that

there are already people in I'm gonna be

walking into a room that you'll probably

encounter officers and uniformed

when I interview with Dallas there were

about three officers there in uniform I

think was like their training officer

and they're like a couple like a

communications officer and then somebody

else I don't remember their exact titles

but there will be uniformed officers in

the room especially if you are in a big

agency or at an agency whose 9-1-1 is

run by the police department so the

agency that I worked for wasn't run by

the police department so there were no

officers in that interview but going

back to the Dallas interview there were

officers there as well now at this point

in my interview I had already filled out

my like personal history statement and

what that is it's about a lot of pages

so what they do is just basically go

through your whole life all your work

history and then like every job you've

had now I'm 33 and when I did this

application I think I was like 30 and

I've been working since I was 14 so I

had to list every job I had since I was

14 years old I had to list my employer

like my supervisors

remember those names so it's important

that if you all wanted to be a

dispatcher that you know you will have

to fill out a personal history statement

which is gonna ask you for all your past

employers all of your past addresses so

if you somebody who is nomadic like me

and have moved a lot I might have had to

move a lot like with my job then you'll

definitely need to have all those

addresses and all that etc etc etc so in

your panel interview you all will talk

about these things and some of the

questions that they ask you pertain to

the job specifically and some don't so

they ask you you know like the basic

work questions like you know why should

we hire you what makes you stand out

over other candidates and things like

that you know the regular interview

questions and I won't really go into

those because you know what those are

you had an interview for a job I hope

right okay so one of the the first

questions that they asked me cuz they

looked at where I was from they looked

at my neighbourhood and I'm from an area

in Dallas though that's why I grew up I

grew up in an area in Dallas called

Pleasant Grove and it's pretty um hood

that's a great word for it it's pretty

hood the street that I grew up on is one

of the I want to say like the top drug

streets in the Dallas area so they sell

lots of drugs over in the area and

generally when people are going over

there it's not you know like to meet up

with somebody and be like hey is usually

to meet up with somebody be like to

school or to get some drugs or whatnot

so one of the things that said the

officer asked me is how are you or how

will you handle getting a call from

somebody that you know getting a call

from a family member if you got a call

and it was you notice the address was at

one of your relatives house how would

you handle that or what would you do and

now in that case it's one of the things

than with any law enforcement agency

especially as a dispatcher you are privy

to a lot of information and they want to

know that you are going to tell the

truth that they want to make sure that

your integrity is high like that is what

they are looking for they want people

who are going to be honest with them for

example when I was a dispatcher I wasn't

a dispatcher in Dallas for the record I

got hired but I did not accept the


I accepted the position and at another

agency in the Metroplex which as I

stated previously I won't ever say the

name of that agency just out of respect

for the stories that I tell so they were


it was they were talking about you know

what I would do if I came across

somebody who I knew so as I stated to

you I was an NCIC dispatcher which we do

like background investigations and stuff

like that and so I came across a name

the officer was you know on my headset

and he was spelling out the name

phonetically you know like if he was

spelling my last night he would say boy

Robert Young Aaron Nora time not I

remember Adam what the hell boy Robert

Young Adam Nora Tom like that would be

phonetically how you spell my last name

and my first name would be Lincoln Adam

Union Robert Adam so as the name came

through phonetically and I'm looking at

it like I'm my it's called like syntax

so you had like a little coat that you

have to put in and then like officers

like number and then the name like it's

just it's like a little almost like a

like a web browser bar and ink you know

it gives commands to the computer so you

can know what it's looking up so I put

that in and I looked at the name I'm

like wait I know that

like seriously and when I ran the return

on the driver's license in the state of

Texas like when you fill out for your

driver's license or your ID you have the

option to put in like an emergency

contact and the name that I saw on the

emergency contact was even more familiar

and at that moment I had to let you know

I was actually training at that time I

had to let my trainer know hey I know

who this person is and so I don't want

to run their name any further because of

you know how I know them and so at that

point my trainer stepped in and she you

know ran the name or told me that it was

okay to run the name because she was

running it as well so we ran the name

again and then we wearing it out of

another state to get like the criminal

history so in case it's like that is

important to really it's very important

to just be honest with them just because

if something happens and they kind of

connect it because you know this is like

a state database or a nationwide

database excuse me the FBI is running

this database so if they see that you're

running names of people who you you know

may be Facebook friends with are people

that you know it just you know causes a

lot of problems and so you really don't

want that you can't just run people's

name like my boyfriend let me write his

name can't do that

anyhoo I got to say they want to know if

you're gonna be honest in that kind of a

situation you know I don't think you

ever really know what you'll do until

you actually have to do it I've seen

I've run names of people just because I

was in the Metroplex not in Dallas but

close to it and I've learned names of

people I went to school with people I

used to work with before I mean and you

just have to you know you just have to

know that I can't tell that person how I

just ran your name stuff like that you

can't give them a heads up and things so

that kind of stuff is very important and


to the department another thing is that

they ask you is how do you handle

stressful situations for example how

would you handle a parent on the line

screaming because their child is not

breathing what are you going to do to

just really help that situation to help

keep that patient not patient but help

keep the caller calm and to help the

patient because you don't just your role

is not to just keep the caller calm or

to control the color your role is also

to help the patient the reason why they

call so that's very important they're

going to ask you that like what would

you do I get to that question in a

minute they're gonna ask you what would

you do you know in their situation and

you know it's okay to say you know I

don't know or it's okay to say well

maybe not I don't know

but it's okay to say you know this in my

mind right now this is what I think I

would do but you never know until you're

actually in that situation however there

are like in medical cause there are

protocols that you have to follow and so

you have to read those verbatim so there

is help for you not just like out there

high and dry like I didn't just throw

you to the Wolves like that I on

somebody just asked me do you have to be

an EMT no you do not have to be an EMT

to be a dispatcher however you do have

to be an e/m D in order to give

emergency life-saving instructions over

the phone and what an MD is is an

emergency medical dispatcher and while

you're in your training I'm looking for

my little card but while you're in

training you will take that course it is

like two days I think it was

I went to a nearby agency to do my

certification and it was pretty easy

I passed that's what I this I was

certified through the International

Academy of emergency dispatch and my

certification is almost expired but this

is what it looks like this is like the

the big car you also have a small one

that's just saying that I'm trained or

certified an emergency medical dispatch

some give instructions over the phone

this is really good to have especially

if you're wanting to transfer to another

agency that uses that same system it'll

help you to not have to do like the

class again and then also as your

dispatcher especially in the state of

Texas which is why you have to do the

polygraph test which we'll get to in a

minute you have to be licensed with the

Texas Commission on law enforcement and

here it will make sure my numbers wrong

here is my card and I was called tico

thank you so much

I didn't see the name but I saw the

county so thank you this is mighty cold

identification just showing that I'm a

telecommunicator operator okay all right

so in the panel interview they just and

then they just ask you again regular

interview questions like what are your

strengths and weaknesses how will you

describe yourself what do you think is

like your best quality you know just

little things like that because they're

trying to get to know you

yes Marla I do live in Texas I live in

the Dallas area Texas I don't live in

Dallas but I live on the border of

Dallas and then as far as the panel

interview that's all I can think of as

far as the question is oh he's there

h-town was

my best friend lives in The Woodlands

and so yes I like Houston a little bit

it's too big I don't want to live there

bad like it so yes so then you have the


now the polygraph is usually done before

you do your panel interview or at least

in my case it has been well actually

this last agency I just applied for I

did my polygraph first and then I did my

panel interview so that was a little

different but in the panel of Correction

in the polygraph on the polygraph

examination they actually a series of

questions they actually only actually

six questions or eight if I can remember

correctly but you feel I like this

little question there first they ask you

about your past drug use so they want to

know have you ever used drugs and then

there's like a list of drugs so you know

ranging from like all of them like from

weed all the way up to like PCP and like

crack cocaine and like drugs I had maybe

heard of like hash at night I mean like

I said it's a whole list of them I wish

I still had it so that I could show it

to you all but unfortunately I probably

still do have it in my email I just

don't want to look it up right now I'm

sorry I'm sorry guys I'm giving you a

little bit more than what I'm supposed

to okay but basically the action about

your drug used to ask you if you've ever

been a prostitute like on the street so

if you ever taken money for sex or you

know any exchange for anything else they

ask you if you've ever committed crimes

against any person or persons you know

just like things like that so they asked

you like a lot of questions and I think

they ask you all the questions so that

when you're in your actual polygraph

that gives you the opportunity to know

that you've been like

you know clean and upfront with

everything you know because when you get

in there you know this is a doozy okay

like they don't play around these things

like you're in this like big room it's

not really that big a small little

office with your test administrator like

right here next to you but you're

sitting in a chair nothing like this

chair I'm sitting in this is a comfy

chair my chair was not gonna be okay

you're sitting in a chair it's like a

wooden chair like a school chair almost

there's like a butt pad in the chair

there are some like sensors on the arms

of the chair there they put a since

they're on a finger on your left hand

then another sensor on a finger on your

right hand they give you a blood

pressure cuff that they put on you they

put a strap below your breast and then

another strap above your breast then in

front of you there is like in front and

like I know it's kind of hard to tell

but above you is a camera and then

there's another camera like on the side

of you and then there's the

administrator like the test

administrator and once the the polygraph

exam starts you have to be completely

still you have to put your hands like on

the sides of the the chair like this you

have to sit like this and you cannot

move like that I didn't want you to look

at your toes and you turned your feet

late now you just have to sit completely

still while he asks either questions and

you know he'll say you know you'll do a

little practice test and he'll say um

you know how many cuz I'll get to that

10 codes


that's a different video of Nazi but we

can't talk about that

okay and they don't start asking you

questions he'll say you know there are a

few questions I don't I want you to lie

about I'm like what do you say have you

ever lied to get yourself out of trouble

so just like 3 o'clock have you ever

like broken and traffic law and there's

something else so three questions that

the answer is yes to but he wants you to

say no to kind of get a read on when

you're lying and when you're telling the

truth then you'll start the test he'll

tell you you know now it's time to start

I'm gonna ask you these questions I've

already told you he tells you what

questions he's gonna ask you like I said

it's only like six or eight questions

not that many one of the questions is

have you falsified any information on

your like personal history statement or

have you falsified any information to

get this job you know you answer that

question do you intend on being

dishonest to pass this test then they

ask you like have you ever caused any

harm like bodily harm to a person have

you ever thought about like you know

hurting somebody like seriously like I

know we Anand thought I've got like I

won't hurt this person you know but they

mean like you know killing somebody or

something like that and ask you other

than the drugs that you listed on your

personal history statement you know have

you used any other drugs you know did

you omit anything to keep you know to be

you know to pass this test you know so

it's just little things like that and

that was pretty much it like it's not

too bad I always tell people you just

have to like

focus like I'm an anxious person anyway

like I'm always kind of nervous and so

it's not a tested it's not a test to

test your nervousness it's a test to

determine if you have reactions to

untruths so basically the test is just

to determine like the reactions that

your body has for each question that you

answer and it just kind of gives you

like a baseline of the truth and the

deception so anyhoo I hope that made

sense see you are it's not really that

hard it's not really that bad you just

have to tell the truth in it now if you

learn it then that's something different

that you're not telling the truth then

you know that's something different you

know you might have to watch another

YouTube video to figure that out

um I'm not giving out no kind of

information like that on my channel okay

not doing it but if you need to have the

information I'm sure there's some video

on YouTube about that have at it

um somebody asked me about ten codes

like I'm sure y'all have heard like 10-4

and you know 1096 and stuff like that

the agency that I work for we did not

use ten codes

thank you Jesus so I don't know ten

codes only ten code I know we use the

110 code and that was for like a mental

subject so when someone called because

we couldn't say like you know

you couldn't like type in your notes or

say that somebody is acting crazy or you

know it's a crazy person or like roaming

down the street or not you say there's

somebody who is possibly ten ninety ten

ninety six so that you know you just

don't use some terminology so yeah I

don't know ten codes because we never

had to use them some officers would say

like 10-4 on the radio when they were

done or whatever over I don't know but

we just didn't use ten codes

oh these people are not gonna come in

here and mess up my video anyway any

other questions while we had it okay

good because I don't know anyway so that

was that that was the highly requested

um panel interview and polygraph video

polygraph questions video now I think

the last video in this hiring process

that I'm going to do is I know and one

of my in the job that I actually got we

did a like a sit-in kind of thing where

we actually went to the to the dispatch

center and we actually got to you know

put on headsets we got to put on a

headset and listen to some 9-1-1 calls

as they came in live so that was pretty

pretty cool and so I'll tell you all

about my experience with my my practical

my sit down practical interview and you

don't have to like talk or anything like

that or nothing so you know it's all


you'll definitely get some one-on-one

story times

I'm coming soon probably sooner rather

than later

I know later on today probably like

right after this video

I'm gonna do like a CARICOM storytime

and you know I might be on a roll today

and do it not one story time - but it'd

probably wipe robably won't post it

today since you know I'm doing this

little video whatnots so thank you all

so much for watching I know it's been

like 25 minutes I'm gonna work just

chilling don't had nothing to do I'm

sure I could find something I'm on my

lunch break

that's right I'm on my lunch break

Oh evany okay so with a polygraph just

you know I know it's hard to chill but

like if you have a good administrator

what they'll do is just talk to you

before the test that's something that I

forgot to mention like both times

actually I've taken three all three

times that I've taken a polygraph they

sit there with me and just kind of have

like a casual little conversation they

talk to you about like the things that

you like to do they just kind of want to

help you to calm down because they know

that you're nervous and so they try to

do what they can do before the test

actually starts to try to help you calm

down what I do they tell you to focus on

the wall I find a little spot on the

wall to focus on and so what I did to

just like just calm completely calm

myself all the way down and I'm pretty

good at this I mean it's taking a long

time but what I what I do is I just find

a little space on the wall and I'm you

know I'm sitting here like this and I

just breathe like before the test

because you can't do that you can't take

deep breaths and stuff during the test

so before the test like when they're

talking to me when he says finding that

spot and focus on it just breathe

just relax

you just have to relax you tell the

truth like and I know like that a lot of

people smoke weed and that's probably

like one of the main things I think that

most people are concerned about but I

think most agencies have like a three to

five year kind of like if you haven't

used you know smoked in like three to

five years that you know then you good

but some agencies I you know it's like

ten years like every agency is different

so you really shouldn't be you know too

nervous is just you know it's it's just

one of those nerve-racking things I

definitely get it because I've been

there and I chick was scarred in a mug

all three times okay thanks so it never

gets easier and twice I went to the same

place so oh so the next video will be

the I just totally forgot you have the

practical I'm making a note practical

and psychological y'all cuz that's like

a logical test that right there that a

we jail and that's like at the end like

that's like that should be like wait a

minute oh I want to do this maybe you

like me and again I'll go into more

detail about it but I have the hardest

I'm ADHD I have ADHD I have a diagnosis

I got medicine in the purse okay I got

the it's okay I don't want it but

it is it is what it is okay so taking

test for me he is hard to do um because

I can't it's hard to sit there and with

those psychological tests baby it's like

five or six of them and they have like

hundreds some of them have hundreds of

questions so

you know again like I said I'll do video

on that anyway yeah my lunch break

almost over it so let me go and I would

definitely chat with you all later

Gators bye have a good day and enjoy

whatever weather or whatever you got

going on today

y'all are welcome thank you evany thanks

for watching if you have any questions

email me or leave them on there you know

leave them down in the comments below

since we can't same problem it's just

know much which is probably a good thing

as I begin some weird emails from some

of these folks on and I'd be like I'm

wedding I know dude


that takes too long anyway they are let

me go