People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts

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improve your personal and professional

relationships instantly with this

timeless guide to communication

listening skills body language and

conflict resolution a wall of silent

resentment shuts you off from someone

you love you listen to an argument in

which neither party seems to hear the

other your mind drifts to other matters

when people talk to you people skills is

a communication skills handbook that can

help you eliminate these and other

communication problems

author Robert Bolton describes the 12

most common communication barriers

showing how these roadblocks damage

relationships by increase in defensive

necessitous or dependency he explains

how to acquire the ability to listen

assert yourself resolve conflicts and

work out problems with others these are